We are certainly living through a unique time right now, and there are many things in our lives that will be transformed as a result. Last week, I introduced a blog series I am writing on three important trends that will be integral in shaping the workforce of tomorrow. My first post focused on how the transformation of workforce planning will affect day-to-day and long-term human capital management strategies within organizations 

Today I want to share another important trend that will be integral in shaping the workforce of tomorrow – workforce automation. 

Over the past few years, there has been an increasing number of companies automating IT service requests and other labor-intensive processes. Tools from companies like ServiceNow, Oracle, and Ultimate Software have helped drive this automation. Bill McDermott, CEO of ServiceNow and former CEO at SAP, expects $7 trillion dollars to be spent on workforce automation and making work more digital by 2023. 

I hear from many of my clients that there is a rush to automate HR and HCM processes using these tools, as well as chatbots and a variety of other technologies to support the rapid change in workforce dynamics. What’s key in this shift is that automation is not just about replacing positions with robots but allowing HR teams to focus on highvalue tasks and personal service to employees.  

As the world begins to look forward and understand that many aspects of our professional and personal lives are going to change forever, it is important for us all to continue to work together and share ideas. If you have any additional thoughts, feel free to leave a comment. Or if there is anything that Bluewater or I can do to help, please let me know. 


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