TECHNOLOGY

Get maximum value out of your investment in learning, talent, & human capital management technology.

Bluewater Technology Offerings

Are you struggling to implement, update or maintain a new learning, talent, or human capital management technology?  Bluewater offers a wide range of technology services, from integrations, to update management, to full system tune-ups. We can help you make your technology work for your business. Services available for Cornerstone, Saba, SumTotal, Ultimate and Xyleme

Vendor Management
Managing vendors can strain resources within an organization. Many clients look to Bluewater’s Vendor Management service to avoid the headaches this process creates. Bluewater operates as a client representative to vendors and handles all interactions and communications, including contract details, invoicing, and coordination of support services with the vendor. The client still signs the contract and pays invoices, but Bluewater manages the details of those relationships and keeps client resources free for core functions within the company.
Configuration Support

Whether you are configuring a new implementation, or just a new initiative, it can be difficult to make the time and resources to do the job in house. We’ll translate your business needs into a specific configuration, and support you by doing the work for you, assisting you in the work, or simply providing expert guidance to help you get things done correctly. The result is the configuration you need, in less time.

Release and Upgrade Management
For SAAS users, release management rears its head between 2-4 times a year. Instead of just figuring out what has to change about what you’re already doing, let Bluewater help you figure out what aspects of new releases can be put to use to make your system better. We’ll provide best recommendations for preserving where you’re at and for making the most of new features and updates moving forward.
Learning and/or Talent Management System Tune-Up

Detailed description coming soon. Please fill out the form below to request more information on this service.

Learning Content Management System Tune-Up

Detailed description coming soon. Please fill out the form below to request more information on this service.

Web Services Consulting

Are you an extended enterprise client looking to integrate your LMS with another portal? Bluewater’s Web Services Consulting can work with you to design a solution for this type of complex integration requirements. Get guidance on all of the web services you’ll need to complete the job from consultants who know this type of integration well.

Company Updates - System Settings

Detailed description coming soon. Please fill out the form below to request more information on this service.

Security & Accessibility

Detailed description coming soon. Please fill out the form below to request more information on this service.

UltiPro Connect Support

Detailed description coming soon. Please fill out the form below to request more information on this service.

UltiPro Error/Issue Review

Detailed description coming soon. Please fill out the form below to request more information on this service.

UltiPro Release/Feature Review

Detailed description coming soon. Please fill out the form below to request more information on this service.

On Premise LMS & Infrastructure Support

Below are the technology services included as part of our On Premise LMS and Infrastructure Support offering.

Troubleshooting
Managing vendors can strain resources within an organization. Many clients look to Bluewater’s Vendor Management service to avoid the headaches this process creates. Bluewater operates as a client representative to vendors and handles all interactions and communications, including contract details, invoicing, and coordination of support services with the vendor. The client still signs the contract and pays invoices, but Bluewater manages the details of those relationships and keeps client resources free for core functions within the company.
Architecture and Infrastructure Design

Is your On Premise infrastructure in need of an update? The architecture and design of an LMS/TMS infrastructure is complex and requires a large knowledge base to be successful. If you need help creating a scalable and reliable infrastructure, Bluewater Architecture and Infrastructure Design can map your requirements to your current state, and deliver recommended changes and improvements to meet those requirements now, and for the future.

Break/Fix LMS Issues

Detailed description coming soon. Please fill out the form below to request more information on this service.

Vendor Interface

Detailed description coming soon. Please fill out the form below to request more information on this service.

Technical Support for Patch Releases

It’s important to keep your system up to date, but many On Premise users have difficulty applying vendor released patches to their system. Clients often don’t have the time or expertise to apply the patch and work through any subsequent validation issues. Bluewater Technical Support for Patch Releases will install and test your patch/update for you, ensuring that your system remains fully functional and up to date.

Test Script Development and Execution

Detailed description coming soon. Please fill out the form below to request more information on this service.

Maintain Configuration Workbook

Are you prepared for the worst-case scenario with your On Premise system? All On Premise systems NEED a configuration workbook that documents the current configuration state of the system in the event that the system goes down. When short on time, this workbook creation is often one of the first processes to be overlooked or ignored by IT. Bluewater can assist you with creating this resource, and consistently updating it to insure you against catastrophe. Don’t wait until you need it!

Maintain Client IT Logs and Documentation

Do you feel bogged down by the maintenance of your IT logs? Is it not getting done correctly or in a timely manner? Virtually all companies maintain IT logs and have approval processes before making changes to production systems, but you don’t have to dedicate internal resources to the task. Bluewater can take on everything from updating logs to entering necessary changes for approval into your system, freeing your staff up for higher level functions.  

Integration Management

Below are the technology services included as part of our Integration Management offering.

Web Services
Managing vendors can strain resources within an organization. Many clients look to Bluewater’s Vendor Management service to avoid the headaches this process creates. Bluewater operates as a client representative to vendors and handles all interactions and communications, including contract details, invoicing, and coordination of support services with the vendor. The client still signs the contract and pays invoices, but Bluewater manages the details of those relationships and keeps client resources free for core functions within the company.
Inbound and Outbound Data Feeds

Detailed description coming soon. Please fill out the form below to request more information on this service.

Client Side SSO

Detailed description coming soon. Please fill out the form below to request more information on this service.

Single Sign On (SSO)

Detailed description coming soon. Please fill out the form below to request more information on this service.

Content Integrations (OLSA, etc.)

Detailed description coming soon. Please fill out the form below to request more information on this service.

Content Integrations and Migrations

Detailed description coming soon. Please fill out the form below to request more information on this service.

UltiPro Integration Management

Below are the technology services included as part of our UltiPro Integration Management offering.

Web Services
Managing vendors can strain resources within an organization. Many clients look to Bluewater’s Vendor Management service to avoid the headaches this process creates. Bluewater operates as a client representative to vendors and handles all interactions and communications, including contract details, invoicing, and coordination of support services with the vendor. The client still signs the contract and pays invoices, but Bluewater manages the details of those relationships and keeps client resources free for core functions within the company.
Interface Development

Detailed description coming soon. Please fill out the form below to request more information on this service.

Carrier Feeds/Interfaces

Detailed description coming soon. Please fill out the form below to request more information on this service.

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